AN ASSESSMENT OF QUALITY CONTROL AS A MEANS OF IMPROVING PERFORMANCE IN A PRODUCTION COMPANY
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- 1-5 Chapters
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- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
Background of the study
Manufacturing businesses are shifting their focus toward three primary competitive areas as a result of the pressure brought on by globalization: quality, cost, and responsiveness. The pursuit of quality has emerged as a topic of concern on an international scale. Manufacturing companies are needed to guarantee that their processes are regularly reviewed and that the quality of their products is enhanced in order for the company to be able to thrive and continue to serve its clients with high-quality goods (Al-swadi,2022). Manufacturing organizations use a variety of quality control methods in order to enhance the product's overall quality and minimize the amount of variation it contains. When it comes to controlling the quality of a product or process, there is a wide variety of methods accessible. These include six sigma, design of experiments, acceptance sampling, quality function deployment (QFD), failure mode and effects analysis (FMEA), and seven statistical process control (SPC) tools (DoE). The purpose of this chapter is to present the implementation of quality control in four manufacturing companies and to identify the factors that influence the selection of quality control techniques in these companies. This chapter will also identify the factors that influence the selection of quality control techniques in the other manufacturing companies (Aluko , 2022). The research examines not only the motives for using quality control measures but also the techniques themselves as well as the challenges that researchers encountered when putting such procedures into practice. The first section of the article is an introduction, during which an overview of quality control and its use in organizations is provided. After this comes a summary of the four firms that were chosen for this research, including information on their goods and their histories as companies. The subsequent discussion will focus on the ways in which each organization implements quality control. The motivations that are driving organizations to adopt quality control and the problems that are being experienced by those companies in the process of implementing quality control Total Quality Management (TQM) is a concept and a collection of guiding principles that form the cornerstone of an exceptional organization and to assure the survival of industrial organizations in today's competitive economy. TQM was developed by Deming in the 1960s (Arora, 2021). A strategy known as total quality management (TQM) is one that emphasizes the ongoing development of the quality of both products and services in order to increase customer satisfaction and worker productivity. One of the most important shifts in the way management is carried out in the United States has been represented by the introduction of the Total Quality Management approach. A focus on the development of Total Quality Management (TQM) systems in the United States appears to have begun around 1980 as a response to global competition and stiff rivalry in the United States manufacturing subsector arising from Japan. This was done in response to the fact that Japan was the dominant global competitor at the time (Besterfield, 2019). Over the course of the last three decades, Total Quality Management has been prevalent and generally recognized in the manufacturing, services, government, healthcare, and banking subsectors of developed countries (Chikodila,2022; Easton (2022), Feng, 2010). (2020). Al-swadi et al (2022) and Temtime (2003) state that TQM has received continuous attention in the industrialized nations, but in the past 10 years, scholars have explored quality procedures in the developing countries. According to Fotopoulos (2021), there is a growing awareness that a well-designed and well-executed Total Quality Management process is one of the most effective routes to increase product and service quality, productivity, and profitability. This recognition comes as a result of the fact that TQM has become increasingly popular in recent years. Despite this, many businesses are still caught in what is known as "quality confusion." In Nigeria, it's not uncommon to run across a situation like this. It has been determined that one of the primary factors that has a significant impact on the success of the majority of companies in Nigeria is the quality of the items they produce. In response to the widespread availability of low-quality and substandard products, as well as the attendant negative effect on the lives of citizens and the economy, the government of Nigeria established the legal and institutional framework to combat the ugly trend and menace that exists in the country. Standard Organization of Nigeria (SON), National Agency for Food, Drug and Administration Control (NAFDAC), Nigerian Drug and Law Enforcement Agency (NDLEA), and Consumer Protection Council are some of the regulatory agencies that the government of Nigeria established in order to protect the general public from unethical business practices and to enhance the quality of the goods and services that are produced by commercial enterprises. As a result, the purpose of this research is to determine whether or not the product quality improvement policy initiatives carried out by the government and the adherence of manufacturing enterprises to TQM methods have had an effect on the overall industrial performance in Nigeria. The skill of fulfilling the requirements laid down by the client, which is referred to as "quality" in modern parlance. Quality is the sign that human civilization has advanced, and as human civilization continues to advance, quality control will play an increasingly important role in the marketplace. One may make the argument that there is no economic gain if there is no quality control in place. It is very necessary for all manufacturing and service businesses, regardless of industry, to enhance the overall quality of the items they produce in the modern world, where global competition is always intensifying. Construction projects are a very complicated process that include a large variety of different elements. The quality of construction is determined by a wide variety of aspects, including the design, the materials, the equipment, the construction technology, the methods of operation, the technical measures, and the management systems, amongst other aspects. It is possible that inadequate management of these aspects may result in quality issues due to the fixed location of the project, the enormous number of projects, and the varying locations of the many projects. Only in accordance with the needed quality standards and user promised criteria, satisfying quality, time, cost, and other requirements could construction businesses receive the greatest economic advantages. This was only possible if the whole building process was controlled. To be able to deliver more high-quality, safe, appropriate, and economically viable composite goods, construction businesses need to adhere to the premise that quality comes first and insist on quality standards. At the foundation of these practices should be artificial control and prevention. Productivity and quality are two factors that contribute to a company's level of competitive advantage. The production rate of a manufacturing organization is linked with a number of factors, the most important of which is increased productivity with a minimum number of defects in their process and products. A better rate of productivity is rather a primary component for improving quality and eliminating defects, boosting profitability, and cutting expenses. No organization can even begin to think about accomplishing their objectives if they are not producing a sufficient amount of work. Manufacturing companies that consistently generate high-quality goods and are most productive have lower costs, bigger profit margins, and monopolize a larger and larger portion of the market. This is because these organizations consistently manufacture items of the highest possible quality. The counsel from acknowledged productivity and quality leaders gives a broad foundation for making improvement in quality initiatives effective. These are not hard and fast regulations, but rather general principles to follow. Deming, who lived from 1900 to 1993, is often regarded as the "Father of Modern Quality." He recommended that in order to attain the greatest level of performance, one must have more than a good philosophy. This is the case because achieving the highest level of performance demands more than a good philosophy. The production organization has to modify its methods of behaving and doing business in order to be successful. The strategy that Deming used was well encapsulated in his now-famous 14 points. It is necessary to exercise some creativity in order to modify these lessons so that they are applicable to the specific circumstances of each company. Managers have an obligation to acknowledge that initiatives to enhance productivity and quality need fundamental changes in the philosophy, culture, and operational processes of the organization. Performance is theoretically defined with regard to its ‘Key Performance Indicators’ (KPI) e.g., lead time, cost, quality, efficiency, effectiveness and reliability, to be a function of separate notions. This concept has been broken down in this article under the heading of "Performance Productivity and Quality." These adjustments are not easy and call for a significant time commitment as well as effort. The limitations on production are most directly associated with the industrial processes in question (Aluko, 2022). The ability of a company to improve its productivity and quality has less to do with the resources, programs, and techniques that are available to it and more to do with the attitudes, corporate philosophy, and operational systems that are practiced by the organizations that are interested in these metrics. It is true that the government can do a great lot to enhance the environment in which business is conducted, but we cannot wait for the government to act in order to assist support improvements in productivity.
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